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A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel at matching customer communication styles.

UC Berkeley researchers say large language models have gained "metalinguistic ability," a hallmark of human language and cognition no other animal has displayed.

When artificial intelligence first made its mark in the professional sector, many perceived it with caution. Today, as AI continues to be interwoven with every business function across industries, the conversation has fundamentally changed.

A recent study by Stanford University offers a warning that therapy chatbots could pose a substantial safety risk to users suffering from mental health issues.

Tech giants including Amazon and Microsoft restructure their workforce as artificial intelligence transforms industries, though experts predict AI will create new jobs

The unusual behavior of Grok 4, the AI model that Musk's company xAI released late Wednesday, has surprised some experts.

Visitors to the Idaho Division of Human Resources’s website can get quick answers from a new chatbot — powered by artificial intelligence, or AI — that combs through state government websites.