As news of the Ahmedabad crash came in, families of the victims of Flight 182 from 1985 immediately expressed shock, concern, ...

Air Canada is the largest airline in Canada, ahead of WestJet and Porter Airlines. The Star Alliance member has three primary ...

Court: Executive councilor didn’t pay off credit card; $16B budget advances; report says Shaheen made call to get hubby off ...

The union representing Air Canada flight attendants says it has filed for conciliation with the federal labour minister after reaching an impasse in contract negotiations with the airline.

Air Canada has increased the number of customer service agents that will be on hand to greet customers and help them navigate terminals with ease. The airline will continue to prioritize those ...

In 2021, Air Canada embarked on a major upgrade of its ... You may also want to reach out for compensation or resolve some issues post-travel. That means contact centers are a vital part of customer ...

Customers are also advised to use self-service tools as contact centre wait times are expected to be highly elevated. Air Canada projects ... backgrounders on the issues, pilot compensation ...

He explained that a sudden incident — such as airport equipment issues — outside of ... appearing to be an authentic Air Canada customer service account that wanted to connect.

She states that after contacting Air Canada‘s customer service, telling them what the flight attendant said, and presenting her video, she was told, “Here is 25 percent off or 20 percent off ...

Air Canada has been penalized for misinformation generated by its chatbot; Patagonia has been accused of letting a vendor's AI model listen to and analyze customer service conversations without ...

When Jake Moffatt's grandmother died in 2022, he booked a flight to her funeral on Air Canada, hoping to use their bereavement travel discounts. Air Canada's customer service chatbot told Moffatt ...