problems arise. Whether it be lost luggage, a question about your loyalty account or a canceled flight, you may find yourself in need of contacting Air Canada customer service, especially if you ...

Air Canada passengers told Insider of luggage and customer-service woes amid travel chaos ... many Air Canada passengers have complained of issues during their trips with the airline, with ...

Air Canada apologized on Thursday ... and it has created a new director of customer accessibility position to manage implementation and address disability issues. Rodney Hodgins, a wheelchair ...

Over time, Crocker said, Air Canada hoped the chatbot would "gain the ability to resolve even more complex customer service issues," with the airline's ultimate goal to automate every service that ...

Air Canada is being held responsible for a discount ... including generative artificial intelligence, to take on customer service roles. In November 2022, Moffat spent over $700 (CAD), including ...