Air Canada had lots of reason to celebrate. Its Toronto Pearson Signature Suite also took home the world's Best Business Class Lounge Dining award. The airline also was bestowed as the most ...

Air Canada wins nine awards, including World’s Best Business Class Lounge Dining for the Air Canada Signature Suite in Toronto and Best Cabin Crew in North America ...

Four Canadian airlines have earned spots among the top 100 in the world — and while only one edged its way into the top 20, ...

Air Canada is the largest airline in Canada, ahead of WestJet and Porter Airlines. The Star Alliance member has three primary ...

Air Canada has increased the number of customer service agents that will be on hand to greet customers and help them navigate terminals with ease. The airline will continue to prioritize those ...

Interestingly, Air Canada’s announcement comes alongside a new 2024 ranking from AirHelp, an online service that provides assistance for passengers looking for compensation from airlines. In it, ...

It’s a forlorn scene: after a long flight, you watch as each and every passenger departs the baggage area while you stand idle, waiting for your suitcase to appear on the belt. A walk to ...

Providing direct service to over 80 international airports from its ... As stated, AWS Connect was selected as the foundation for a new, integrated approach to handling Air Canada customer calls - and ...

But my bag hadn't arrived. I went to the Air Canada customer-service desk to file a missing baggage claim, but it took so long that I ended up missing my flight. The only seat on the next ...

But my bag hadn't arrived. I went to the Air Canada customer-service desk to file a missing baggage claim, but it took so long that I ended up missing my flight. The only seat on the next available ...

Customers are also advised to use self-service tools as contact centre wait times are expected to be highly elevated. Air Canada projects that unless a settlement is achieved within the 72-hour ...

An Air Canada customer is expressing his disappointment with the airline's customer service after dealing with a long airport delay that he says cost him hundreds of dollars. His story serves as a ...