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Over time, Crocker said, Air Canada hoped the chatbot would "gain the ability to resolve even more complex customer service issues," with the airline's ultimate goal to automate every service that ...

As companies have added artificial intelligence-powered chatbots to their websites in hopes of providing faster service ... on the side of the customer, ruling that Air Canada did not ensure ...

Air Canada passengers told Insider of luggage and customer-service woes amid travel chaos. One said she took a carry-on to avoid the chaos but was forced to check her bag, which went missing.

Air Canada has been penalized for misinformation generated by its chatbot; Patagonia has been accused of letting a vendor's AI model listen to and analyze customer service conversations without ...

When Jake Moffatt's grandmother died in 2022, he booked a flight to her funeral on Air Canada, hoping to use their bereavement travel discounts. Air Canada's customer service chatbot told Moffatt ...