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She states that after contacting Air Canada‘s customer service, telling them what the flight attendant said, and presenting her video, she was told, “Here is 25 percent off or 20 percent off ...

Air Canada passengers told Insider of luggage and customer-service woes amid travel chaos. One said she took a carry-on to avoid the chaos but was forced to check her bag, which went missing.

Over time, Crocker said, Air Canada hoped the chatbot would "gain the ability to resolve even more complex customer service issues," with the airline's ultimate goal to automate every service that ...